Pure Filter Canada Terms & Conditions
We accept payments for all major credit cards.
We accept Interac/ Bank e–Transfer.
At the moment, no coupon codes are available.
WE ARE THE ONLY AUTHORIZED DEALER FOR ALEXAPURE FILTER PRODUCTS IN CANADA.
We Thank You for your business!
We extend a 14-day, no-questions-asked return policy on unopened, unused products.
In the case of a return, the customer is responsible for return shipping fees, insurance and a 20 % restocking fee for the item(s).
Upon receipt of the returned items in their original packaging and condition at the purchasers expense, Pure Filter Canada will credit your original method of payment for the products purchased via Interac E-Transfer.
We will refund 80% of your original purchase price minus the original shipping charges.
** Shipping cost for the returns will be payed by the customer.
ALL FOOD ORDERS are final sale and cannot be returned unless a shipping error/damage while shipping procedure.
All Food Products/Items Sales Are Final – No Returns/Refunds
If you would like to exchange a product, please let us know.
** Exchange cost for the exchange will be payed by the customer. New shipment cost will also be payed by the customer.
Pure Filter Canada offers free shipping on orders over $175 to the 13 provinces and territories in Canada. Please note, some remote locations will be charged for extra shipping. (Rural Areas, Northern Areas such as Yukon, Nunavut, Northwest Territories etc. This will vary from order to order depending on various factors.
Orders under $175 are charged a flat shipping rate of $20.00.
Pure Filter Canada fulfills and ships quickly. We ship the majority of in-stock orders within 1 business day of receipt (Monday-Sunday).
Many times, we ship the same day. On occasion, there may be a slight delay due to a spike in sales, natural disasters or emergencies including hurricanes, airport/delivery service shutdowns, or holidays (Christmas Eve/Christmas, New Year’s Eve/New Year’s, Memorial Day, 4th of July, Labor Day, Thanksgiving and the Black Friday day after).
Whenever possible, we accommodate your request to ship to a P.O. Box. However, we reserve the right to ship large or heavy packages to your physical address.
Once your order gets delivered, Canada Post will leave a pickup card at your address. You will then have to pick your order from the nearest pickup location. The company wont leave the parcel at your doorstep due to the high number of thefts & packages being lost.
Pure Filter Canada offers free shipping on most orders over $175 before taxes. Here is how you can take advantage of this offer:
- Place over $175 of products in your Shopping Cart.
- Proceed to checkout.
- Ship your items to a single Canadian address.
- Your shipping fee will have the option “FREE Shipping!” – Select this option.
- Place your order and enjoy FREE shipping! (Some locations and items may be exempt from Free Shipping. You will be contacted after placing your order if additional charges are required even if free shipping is selected. See below for details.)
The Final Print:
- Applies to Canadian delivery addresses only.
- Orders are shipped when all stock is available. If a product is back ordered, the shipment will be held until the back ordered item arrives. Split shipments are made at Pure Filter Canada’s discretion.
- Items that are exempt from Free Shipping will state this exemption on their product page and may incur shipping charges (even if Free Shipping is selected.) You will be contacted if this is the case.
- Cancelling items, combining orders, or changing your shipping address, might affect your order’s eligibility for FREE Shipping.
- Applies to orders over $175, before taxes, shipping or handling.
- Some remote or rural locations may incur shipping charges. If you have a zero in your postal code it may count as rural.
- You will not receive FREE Shipping on your order if items are cancelled, bringing the total below $175.
- Pure Filter Canada reserves the right to ship via the courier of our choice with orders that qualify for FREE Shipping. If you would like the order shipped via the method of your choice, additional shipping charges may apply.
- We reserve the right to change or discontinue FREE Shipping at any time.
- Extraordinary freight requirements – lift gates, appointments, etc – may incur additional cost.
We pack and handle your items with care!
General warranty conditions are still under review. Please ask for any assistance if required.
Our 25-Year Product Quality Assurance Guarantee:
Pure Filter Canada backs all of the Patriot Pantry emergency food products it sells with a Product Quality Assurance Guarantee. We guarantee that your emergency food supplies will be free of manufacturing defects, both in the packaging and the food itself, for up to 25 years. Our goal is ensure you have a pleasant experience from start to finish!