Pure Filter Canada Terms & Conditions

DUE TO THE CURRENT SITUATION WITH THE COVID-19 PANDEMIC

EXPECT ALL ORDERS TO BE DELAYED. 

ALL FOOD SALES ARE FINAL. NO EXCHANGES OR REFUNDS.

PLEASE ALLOW 8-12 WEEKS +  FOR YOUR PURCHASE TO BE SHIPPED. SOME PRODUCTS MAY TAKE LESS TIME & SOME MAY TAKE MORE TIME, WE THANK YOU FOR YOUR COOPERATION IN THESE UNPRECEDENTED TIMES.

IF YOU CANNOT WAIT FOR 8-12 WEEKS OR MORE – PLEASE DO NOT PLACE AN ORDER

Please note: repeatedly calling/emailing/messaging us about your order and asking for a status update will not speed up fulfillment of your order. 

Order now to be in priority shipping sequence, The earlier you place your order the sooner you will get it.

We understand the urgency of the situation, and we are processing orders as quickly as possible. Our fulfillment operations are now running at maximum capacity

We would like to reassure customers that have recently placed an order through us that your order is in progress. It has been matched to in-stock inventory that is set to be assembled, packaged, and shipped.

However, the ongoing coronavirus pandemic has created unprecedented demand for our systems. As a result, shipping times are much longer than usual. NOTE: We can not guarantee when you will receive your order. It could be 1 month from now, it could be 2 or more.

Pure Filter Canada Terms & Conditions

Payments

We accept payments for all major credit cards.

We accept Interac/ Bank eTransfer.

Coupon Codes

At the moment, no coupon codes are available.

Canadian Price Match Guarantee

We match all Authorized Alexapure prices! You never have to wait for a sale at Pure Filter Canada because we always price our products as competitively as possible. When you choose to shop at Pure Filter Canada, you can have peace of mind knowing you’re getting honest value for your money.

We Won’t Be Beat on Price:

PFC will match the identical product prices of key online competitors.

WE ARE THE ONLY AUTHORIZED DEALER FOR ALEXAPURE FILTER PRODUCTS IN CANADA.

If you find a lower advertised price on an in-stock, a new identical item from an Authorized Alexapure dealer, just show us the price and we will match it. Please contact Pure Filter Canada prior to placing an order for price match adjustment eligible.

We Thank You for your business!

Returns:

We extend a 14-day, no-questions-asked return policy on unopenedunused products.

In the case of a return, the customer is responsible for return shipping fees, insurance and a 20 % restocking fee for the item(s).

Upon receipt of the returned items in their original packaging and condition at the purchasers expense, Pure Filter Canada will credit your original method of payment for the products purchased via Interac E-Transfer.

We will refund 80% of your original purchase price minus the original shipping charges.

** Shipping cost for the returns will be payed by the customer.

ALL FOOD ORDERS are final sale and cannot be returned unless a shipping error/damage while shipping procedure.

Exchanges:

If you would like to exchange a product, please let us know.

** Exchange cost for the exchange will be payed by the customer. New shipment cost will also be payed by the customer.

Shipping:

Pure Filter Canada offers free shipping on orders over $100 to the 13 provinces and territories in Canada.

Orders under $100 are charged a flat shipping rate of $15.00.

Pure Filter Canada fulfills and ships quickly. We ship the majority of in-stock orders within 1 business day of receipt (Monday-Sunday).

Many times, we ship the same day. On occasion, there may be a slight delay due to a spike in sales, natural disasters or emergencies including hurricanes, airport/delivery service shutdowns, or holidays (Christmas Eve/Christmas, New Year’s Eve/New Year’s, Memorial Day, 4th of July, Labor Day, Thanksgiving and the Black Friday day after).

Whenever possible, we accommodate your request to ship to a P.O. Box. However, we reserve the right to ship large or heavy packages to your physical address.

Handling:

We pack and handle your items with care!

General warranty conditions are still under review. Please ask for any assistance if required.

Our 25-Year Product Quality Assurance Guarantee:

Pure Filter Canada backs all of the Patriot Pantry emergency food products it sells with a Product Quality Assurance Guarantee. We guarantee that your emergency food supplies will be free of manufacturing defects, both in the packaging and the food itself, for up to 25 years. Our goal is ensure you have a pleasant experience from start to finish!